:root{--bg:#0b1020;--panel:#121a2d;--panel2:#172137;--line:#25324d;--text:#f4f7fb;--muted:#98a7bf;--accent:#7dd3fc;--good:#86efac;--warn:#fde68a;--danger:#fda4af;--shadow:0 18px 45px rgba(0,0,0,.22)}
*{box-sizing:border-box} body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;background:radial-gradient(circle at top right,#172554 0,transparent 28%),var(--bg);color:var(--text);min-height:100vh}.topbar{display:flex;justify-content:space-between;align-items:center;padding:28px 34px;border-bottom:1px solid var(--line);position:sticky;top:0;background:rgba(11,16,32,.9);backdrop-filter:blur(14px);z-index:5}.eyebrow{font-size:11px;letter-spacing:.16em;color:var(--accent);font-weight:800}.topbar h1{margin:4px 0 0;font-size:25px}.top-actions{display:flex;align-items:center;gap:12px}button,select,input,textarea{font:inherit}button{cursor:pointer;border:1px solid var(--line);background:var(--panel2);color:var(--text);padding:10px 14px;border-radius:11px}.primary{border-color:transparent;background:var(--text);color:#0b1020;font-weight:800}.pill{border:1px solid var(--line);background:var(--panel);padding:8px 11px;border-radius:999px;color:var(--muted);font-size:12px}main{padding:28px 34px 42px;max-width:1500px;margin:auto}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}.metric{background:linear-gradient(180deg,var(--panel2),var(--panel));border:1px solid var(--line);border-radius:16px;padding:18px;box-shadow:var(--shadow)}.metric .label{color:var(--muted);font-size:12px}.metric .value{font-size:30px;font-weight:850;margin-top:8px}.workspace{display:grid;grid-template-columns:minmax(370px, .9fr) minmax(520px,1.6fr);gap:18px;min-height:660px}.lead-list-panel,.detail-panel{background:var(--panel);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);overflow:hidden}.panel-head{padding:20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:12px}.panel-head h2{font-size:18px;margin:0}.panel-head p{font-size:12px;color:var(--muted);margin:5px 0 0}.panel-head select{align-self:start;background:var(--panel2);color:var(--text);border:1px solid var(--line);border-radius:10px;padding:8px}.lead-list{max-height:720px;overflow:auto}.lead-card{padding:16px 18px;border-bottom:1px solid var(--line);cursor:pointer;transition:.15s;background:transparent}.lead-card:hover,.lead-card.active{background:#18243e}.lead-card-top{display:flex;justify-content:space-between;gap:10px}.lead-name{font-weight:800}.lead-sub{color:var(--muted);font-size:12px;margin-top:4px}.score{font-weight:900;font-size:15px;white-space:nowrap}.score.hot{color:var(--danger)}.score.warm{color:var(--warn)}.score.good{color:var(--good)}.tags{display:flex;gap:7px;flex-wrap:wrap;margin-top:10px}.tag{font-size:11px;padding:5px 8px;border-radius:999px;background:#202d49;color:#b9c7dd}.tag.overdue{background:#3c1d2a;color:#fecdd3}.detail-panel{padding:22px;overflow:auto}.empty-state{height:100%;min-height:500px;display:grid;place-content:center;text-align:center;max-width:440px;margin:auto;color:var(--muted)}.empty-state h2{color:var(--text);margin-bottom:6px}.empty-icon{font-size:50px;color:var(--accent)}.detail-top{display:flex;justify-content:space-between;gap:18px}.detail-top h2{margin:0;font-size:26px}.contact{color:var(--muted);font-size:12px;margin-top:7px}.status-select{background:var(--panel2);color:var(--text);border:1px solid var(--line);padding:9px 10px;border-radius:10px}.section{margin-top:20px;padding-top:18px;border-top:1px solid var(--line)}.section-title{font-size:12px;color:var(--muted);letter-spacing:.08em;text-transform:uppercase;font-weight:800;margin-bottom:10px}.context-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.context-box,.ai-box{background:var(--panel2);border:1px solid var(--line);border-radius:13px;padding:13px}.context-box strong{display:block;font-size:12px;color:var(--muted);margin-bottom:5px}.ai-head{display:flex;justify-content:space-between;align-items:center;gap:10px}.ai-score{font-size:35px;font-weight:900}.handoff{padding:9px 11px;border-radius:10px;background:#3c1d2a;color:#fecdd3;font-weight:800;font-size:12px}.safe{padding:9px 11px;border-radius:10px;background:#123124;color:#bbf7d0;font-weight:800;font-size:12px}.ai-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:10px}.ai-grid .full{grid-column:1/-1}.ai-grid strong{font-size:12px;color:var(--muted);display:block;margin-bottom:6px}.draft{white-space:pre-wrap}.button-row{display:flex;gap:9px;flex-wrap:wrap;margin-top:12px}.follow-row{display:grid;grid-template-columns:1fr auto;gap:8px}.follow-row input{background:var(--panel2);border:1px solid var(--line);color:var(--text);padding:10px;border-radius:10px}.activity{display:flex;gap:11px;padding:10px 0;border-bottom:1px solid #1e2a44}.activity:last-child{border:none}.activity .dot{width:8px;height:8px;border-radius:50%;background:var(--accent);margin-top:7px;flex:none}.activity .body{font-size:13px}.activity .time{font-size:11px;color:var(--muted);margin-top:4px}dialog{width:min(760px,92vw);border:none;border-radius:18px;padding:0;background:var(--panel);color:var(--text);box-shadow:0 30px 100px rgba(0,0,0,.55)}dialog::backdrop{background:rgba(3,6,15,.75);backdrop-filter:blur(3px)}dialog form{padding:22px}.dialog-head{display:flex;justify-content:space-between;align-items:center}.dialog-head h2{margin:0}.icon-btn{font-size:22px;padding:3px 10px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px;margin-top:18px}.form-grid label{font-size:12px;color:var(--muted);display:grid;gap:6px}.form-grid .full{grid-column:1/-1}.form-grid input,.form-grid textarea,.form-grid select{width:100%;background:var(--panel2);border:1px solid var(--line);color:var(--text);border-radius:10px;padding:10px}.dialog-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:18px}.notice{font-size:12px;color:var(--muted);padding:10px 12px;border:1px dashed var(--line);border-radius:10px;margin-top:10px}@media(max-width:900px){.metrics{grid-template-columns:1fr 1fr}.workspace{grid-template-columns:1fr}.lead-list{max-height:420px}.context-grid,.ai-grid,.form-grid{grid-template-columns:1fr}.form-grid .full,.ai-grid .full{grid-column:auto}.topbar,main{padding-left:18px;padding-right:18px}}

.score-breakdown{margin-top:14px;padding:14px;background:#10182a;border:1px solid var(--line);border-radius:13px}.breakdown-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.breakdown-item{background:var(--panel2);border:1px solid var(--line);border-radius:11px;padding:10px}.breakdown-top{display:flex;justify-content:space-between;gap:10px;font-size:12px;color:var(--muted)}.breakdown-top b{color:var(--text)}.bar{height:7px;background:#0b1020;border-radius:999px;margin-top:8px;overflow:hidden}.bar i{display:block;height:100%;background:var(--accent);border-radius:inherit}.rubric-note{font-size:11px;color:var(--muted);margin-top:10px}@media(max-width:900px){.breakdown-grid{grid-template-columns:1fr}}

/* V12 human action workflow */
.metrics{grid-template-columns:repeat(5,1fr)}
.action-panel{background:var(--panel);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);margin-bottom:18px;overflow:hidden}.action-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;padding:18px 20px;border-bottom:1px solid var(--line)}.action-head h2{margin:3px 0 0;font-size:20px}.action-head p{margin:6px 0 0;color:var(--muted);font-size:12px}.action-queue{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:14px}.action-empty{grid-column:1/-1;padding:20px;color:var(--muted);text-align:center;border:1px dashed var(--line);border-radius:12px}.task-card{border:1px solid var(--line);border-radius:14px;padding:14px;background:linear-gradient(180deg,#172137,#111a2d);cursor:pointer}.task-card.urgent{border-color:#7f1d1d}.task-card.high{border-color:#5b3a18}.task-card.is-overdue{box-shadow:inset 0 0 0 1px rgba(253,164,175,.3)}.task-top{display:flex;justify-content:space-between;gap:10px;align-items:center}.priority{font-size:10px;font-weight:900;letter-spacing:.1em;color:var(--warn)}.task-card.urgent .priority{color:var(--danger)}.task-due{font-size:10px;color:var(--muted)}.task-card h3{font-size:15px;margin:9px 0 3px}.task-card h3 span{font-weight:500;color:var(--muted);font-size:12px}.task-score{font-size:11px;color:var(--accent);font-weight:800}.task-card p{font-size:12px;color:#c3cee0;line-height:1.45;min-height:50px}.task-actions{display:flex;gap:7px;flex-wrap:wrap;align-items:center}.task-actions button{padding:7px 9px;font-size:11px}.ack-pill{font-size:10px;color:var(--good);padding:6px 8px;border:1px solid #245438;border-radius:999px}.action-tag{background:#163a4b;color:#bae6fd}.human-action-section{border-top:none;margin-top:16px;padding-top:0}.inline-task{display:flex;justify-content:space-between;gap:14px;align-items:center;background:#16223a;border:1px solid var(--line);border-radius:13px;padding:13px}.inline-task.urgent{border-color:#7f1d1d}.inline-task.high{border-color:#5b3a18}.inline-task b{display:block;margin-bottom:5px}.inline-task div>div{font-size:12px;color:#c3cee0}.inline-task small{display:block;margin-top:5px;color:var(--muted);font-size:10px}.quick-follow{display:flex;gap:8px;flex-wrap:wrap;margin-top:9px}.quick-follow button{font-size:11px;padding:7px 10px}
@media(max-width:1200px){.metrics{grid-template-columns:repeat(3,1fr)}.action-queue{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.metrics{grid-template-columns:1fr 1fr}.action-queue{grid-template-columns:1fr}.action-head{flex-direction:column}.inline-task{align-items:flex-start;flex-direction:column}}

/* V14 response approval + communication history */
.response-section{border:1px solid rgba(148,163,184,.18);border-radius:18px;padding:22px;background:rgba(15,23,42,.32)}
.response-meta{color:var(--muted);margin:4px 0 14px}
.compose-label{display:block;font-weight:700;color:var(--muted);margin:12px 0 0}
.compose-label input,.compose-label textarea,.response-controls select{width:100%;margin-top:7px;border:1px solid var(--line);background:#111a2e;color:var(--text);border-radius:12px;padding:12px 14px;font:inherit;box-sizing:border-box}
.compose-label textarea{resize:vertical;line-height:1.5}
.response-controls{display:flex;gap:12px;align-items:end;justify-content:space-between;margin-top:14px;flex-wrap:wrap}
.response-controls label{color:var(--muted);font-weight:700;min-width:210px}
.send-email-btn{background:#f8fafc!important;color:#0f172a!important;font-weight:800!important;border-color:#f8fafc!important}
.communication{border:1px solid var(--line);border-radius:14px;padding:14px;margin:10px 0;background:rgba(15,23,42,.36)}
.communication-top{display:flex;justify-content:space-between;gap:12px;color:var(--muted);font-size:.85rem}
.communication-subject{font-weight:800;margin-top:8px}
.communication-body{white-space:pre-wrap;line-height:1.5;margin-top:7px;color:var(--text)}
.communication-meta{font-size:.8rem;color:var(--muted);margin-top:8px}

.template-pill{display:inline-flex;align-items:center;padding:4px 8px;border:1px solid var(--border);border-radius:999px;font-size:12px;color:var(--muted);background:rgba(255,255,255,.025)}
.response-section textarea{line-height:1.55;min-height:330px;white-space:pre-wrap}

/* V16 inbound customer replies */
.communication.inbound{border-color:#2563eb;background:rgba(30,64,175,.10);box-shadow:inset 3px 0 0 #60a5fa}
.communication.inbound .communication-top b{color:#93c5fd}
.communication.outbound .communication-top b{color:#cbd5e1}
#inboxSync{white-space:nowrap}
#syncInboxBtn{white-space:nowrap}
@media(max-width:980px){.top-actions{flex-wrap:wrap;justify-content:flex-end}}

/* V18 conversation management + follow-up automation */
.metrics{grid-template-columns:repeat(6,1fr)}
.conversation-state{margin-top:16px;padding:13px 15px;border:1px solid var(--line);border-radius:13px;background:#111a2e;display:flex;justify-content:space-between;gap:14px;align-items:center}
.conversation-state b{display:block;font-size:13px}.conversation-state span{display:block;color:var(--muted);font-size:12px;margin-top:4px}.conversation-state small{color:var(--muted);white-space:nowrap}.conversation-state.response_pending{border-color:#315da8;background:rgba(30,64,175,.10)}.conversation-state.followup_due{border-color:#7f1d1d;background:rgba(127,29,29,.10)}.conversation-state.awaiting_customer{border-color:#315b46;background:rgba(22,101,52,.08)}
.conversation-section{border:1px solid rgba(148,163,184,.18);border-radius:18px;padding:20px;background:rgba(15,23,42,.28)}
.conversation-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.conversation-thread{margin-top:14px;padding:16px;background:#0d1527;border:1px solid var(--line);border-radius:14px;max-height:520px;overflow:auto}.thread-empty{color:var(--muted);font-size:13px;text-align:center;padding:28px 10px}.thread-row{display:flex;margin:10px 0}.thread-row.inbound{justify-content:flex-start}.thread-row.outbound{justify-content:flex-end}.thread-bubble{width:min(82%,680px);border:1px solid var(--line);border-radius:16px;padding:13px 14px;background:#16223a}.thread-row.inbound .thread-bubble{background:rgba(30,64,175,.16);border-color:#315da8;border-bottom-left-radius:5px}.thread-row.outbound .thread-bubble{background:#172137;border-bottom-right-radius:5px}.thread-meta{display:flex;justify-content:space-between;gap:10px;font-size:11px;color:var(--muted)}.thread-row.inbound .thread-meta b{color:#93c5fd}.thread-row.outbound .thread-meta b{color:#dbeafe}.thread-subject{font-weight:800;font-size:13px;margin-top:8px}.thread-body{white-space:pre-wrap;line-height:1.5;font-size:13px;margin-top:7px}.thread-foot{font-size:10px;color:var(--muted);margin-top:9px}.conversation-compose{margin-top:16px;border-top:1px solid var(--line);padding-top:16px}.compose-title{font-weight:800;font-size:14px}.conversation-compose textarea{min-height:260px}
@media(max-width:1200px){.metrics{grid-template-columns:repeat(3,1fr)}}
@media(max-width:760px){.metrics{grid-template-columns:1fr 1fr}.conversation-state{align-items:flex-start;flex-direction:column}.thread-bubble{width:94%}}

/* V19 CRM + production-readiness layer */
.pipeline-panel{background:var(--panel);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);margin-bottom:18px;padding:16px 18px}.pipeline-head{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:12px}.pipeline-head h2{margin:3px 0 0;font-size:19px}.pipeline-strip{display:grid;grid-template-columns:repeat(8,minmax(0,1fr));gap:8px}.pipeline-stage{display:flex;flex-direction:column;gap:6px;text-align:left;background:#10182a;border-color:var(--line);padding:11px}.pipeline-stage span{font-size:11px;color:var(--muted)}.pipeline-stage b{font-size:20px}.pipeline-stage:hover,.pipeline-stage.active{background:#1b2a47;border-color:#3b82f6}.owner-tag{background:#27304a;color:#dbeafe}.owner-inline{margin-left:8px;color:var(--muted);font-weight:600}.crm-top{align-items:flex-start}.opportunity-kicker{font-size:10px;color:var(--accent);letter-spacing:.1em;font-weight:800;margin-bottom:5px}.crm-controls{display:flex;gap:9px;align-items:flex-start;flex-wrap:wrap;justify-content:flex-end}.crm-controls label{display:grid;gap:5px;font-size:10px;color:var(--muted);font-weight:800;text-transform:uppercase;letter-spacing:.06em}.crm-controls select{min-width:150px;background:var(--panel2);color:var(--text);border:1px solid var(--line);padding:9px 10px;border-radius:10px}.crm-section{background:rgba(15,23,42,.22);border:1px solid rgba(148,163,184,.12);border-radius:16px;padding:16px}.crm-section-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.crm-grid{display:grid;grid-template-columns:1fr 1fr 1.25fr;gap:10px}.crm-card{background:var(--panel2);border:1px solid var(--line);border-radius:12px;padding:13px;min-height:104px}.crm-card>span{display:block;color:var(--muted);font-size:10px;text-transform:uppercase;letter-spacing:.08em;font-weight:800;margin-bottom:7px}.crm-card>b{display:block;font-size:15px;margin-bottom:7px}.crm-card>div{color:#c8d3e6;font-size:12px;margin-top:4px}.related-card button{width:100%;display:flex;justify-content:space-between;gap:8px;align-items:center;text-align:left;margin:5px 0;padding:8px 9px}.related-card button b{font-size:11px}.related-card button small{color:var(--muted);font-size:9px;text-align:right}.crm-edit{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:10px}.crm-edit label{display:grid;gap:5px;color:var(--muted);font-size:11px}.crm-edit input{background:var(--panel2);border:1px solid var(--line);color:var(--text);padding:10px;border-radius:10px}.crm-edit .button-row{grid-column:1/-1}.hidden{display:none!important}.waiting-card{margin-top:16px;border:1px solid #315b46;background:rgba(22,101,52,.08);border-radius:14px;padding:14px;display:grid;grid-template-columns:auto 1fr auto;gap:13px;align-items:center}.waiting-card .waiting-icon{font-size:28px;color:var(--good)}.waiting-card b{font-size:14px}.waiting-card p{font-size:12px;color:#c3cee0;margin:5px 0}.waiting-card small{color:var(--muted)}.compose-hidden{display:none}.timeline{position:relative;margin-top:8px}.timeline-item{display:grid;grid-template-columns:18px 1fr;gap:10px;position:relative;padding:0 0 15px}.timeline-item:not(:last-child):before{content:"";position:absolute;left:5px;top:11px;bottom:-3px;width:1px;background:var(--line)}.timeline-dot{width:11px;height:11px;border-radius:50%;margin-top:5px;background:var(--accent);border:2px solid var(--panel)}.timeline-item.communication .timeline-dot{background:#a78bfa}.timeline-item.task .timeline-dot{background:var(--warn)}.timeline-content{background:#111a2e;border:1px solid #1e2a44;border-radius:11px;padding:10px 11px;font-size:12px;color:#cad5e6}.timeline-meta{display:flex;justify-content:space-between;gap:10px;margin-bottom:5px}.timeline-meta b{color:var(--text)}.timeline-meta span{color:var(--muted);font-size:10px}.settings-intro{color:var(--muted);font-size:12px;line-height:1.5}.settings-dialog{width:min(820px,94vw)}
@media(max-width:1200px){.pipeline-strip{grid-template-columns:repeat(4,1fr)}.crm-grid{grid-template-columns:1fr 1fr}.related-card{grid-column:1/-1}}
@media(max-width:760px){.pipeline-strip{grid-template-columns:repeat(2,1fr)}.crm-controls{justify-content:flex-start}.crm-grid,.crm-edit{grid-template-columns:1fr}.waiting-card{grid-template-columns:1fr}.waiting-card .waiting-icon{display:none}}

/* V20 authentication + access control */
.auth-gate{position:fixed;inset:0;z-index:9999;background:linear-gradient(135deg,#0a1020,#121a31 58%,#15253a);display:flex;align-items:center;justify-content:center;padding:24px}
.auth-gate.hidden{display:none}
.auth-card{width:min(460px,100%);background:#151e35;border:1px solid #33405d;border-radius:22px;padding:32px;box-shadow:0 30px 80px rgba(0,0,0,.45)}
.auth-card h1{margin:8px 0 8px;font-size:34px}.auth-card p{color:#aab6cf;margin:0 0 24px}
.auth-form{display:grid;gap:16px}.auth-form label{display:grid;gap:7px;font-weight:700;color:#cbd5ea}.auth-form input{width:100%;box-sizing:border-box;background:#10182a;border:1px solid #394766;color:#fff;padding:13px 14px;border-radius:11px;font:inherit}
.auth-form small{color:#8fa0bd}.auth-error{min-height:22px;color:#ff9fa7;margin-top:14px;font-weight:700}
.user-pill{display:inline-flex;align-items:center;gap:7px;border:1px solid #33405d;border-radius:999px;padding:9px 12px;color:#cbd5ea;font-size:13px;white-space:nowrap}
.user-pill b{color:#fff}.permission-hidden{display:none!important}
.user-list{display:grid;gap:10px;max-height:360px;overflow:auto;margin:16px 0 22px}.user-row{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(150px,.8fr) auto;gap:12px;align-items:center;background:#11192d;border:1px solid #2d3a57;border-radius:13px;padding:13px 14px}.user-main{min-width:0}.user-main b{display:block;color:#f3f6ff}.user-main span{color:#8fa0bd;font-size:13px;display:block;overflow:hidden;text-overflow:ellipsis}.role-select{width:100%;background:#182239;color:#fff;border:1px solid #394766;border-radius:9px;padding:9px}.user-status{display:flex;gap:7px;align-items:center}.user-status button{white-space:nowrap}.user-create-form{border-top:1px solid #293650;padding-top:20px}.audit-dialog{width:min(850px,92vw)}.audit-list{display:grid;gap:9px;max-height:540px;overflow:auto}.audit-row{background:#11192d;border:1px solid #2d3a57;border-radius:12px;padding:12px 14px}.audit-meta{display:flex;justify-content:space-between;gap:12px;color:#8fa0bd;font-size:12px;margin-bottom:6px}.audit-row b{color:#eaf0ff}.audit-detail{color:#c5cee0;font-size:14px}.access-note{font-size:12px;color:#8fa0bd;margin-top:5px}
@media(max-width:850px){.user-row{grid-template-columns:1fr}.top-actions .user-pill{display:none}}

/* V21 information architecture + CRM workspace redesign */
:root{--sidebar:#0a0f1e;--topbar:#0d1425;--surface:#111a2e;--surface2:#151f36;--blue:#7dd3fc}
body{overflow-x:hidden}
.app-shell{min-height:100vh;display:flex}
.sidebar{position:fixed;inset:0 auto 0 0;width:244px;background:linear-gradient(180deg,#0a0f1e,#0b1222);border-right:1px solid var(--line);z-index:30;display:flex;flex-direction:column;padding:22px 14px 16px;transition:transform .22s ease}
.sidebar-brand{display:flex;align-items:center;gap:12px;padding:2px 8px 20px}.sidebar-brand h1{font-size:19px;margin:3px 0 0}.sidebar-brand .eyebrow{font-size:8px}.brand-mark{width:39px;height:39px;border-radius:12px;display:grid;place-items:center;background:linear-gradient(135deg,#263b69,#17213a);border:1px solid #354566;color:#dff5ff;font-weight:900;font-size:12px}
.sidebar-nav{overflow-y:auto;display:flex;flex-direction:column;gap:4px;flex:1;padding-right:2px}.nav-group-label{font-size:9px;text-transform:uppercase;letter-spacing:.15em;color:#63738e;font-weight:850;padding:18px 10px 7px}.nav-item{width:100%;display:grid;grid-template-columns:24px 1fr auto;gap:8px;align-items:center;text-align:left;border:0;background:transparent;color:#9ba9bf;padding:10px 11px;border-radius:10px;font-size:13px}.nav-item span{font-size:16px;text-align:center;color:#7587a4}.nav-item b{font-weight:700}.nav-item:hover{background:#111a2e;color:#fff}.nav-item.active{background:#192541;color:#fff;box-shadow:inset 3px 0 0 var(--accent)}.nav-item.active span{color:var(--accent)}.nav-badge{min-width:22px;padding:3px 6px;border-radius:999px;background:#202d49;color:#bfe7fb;font-size:10px;font-style:normal;text-align:center}.admin-nav-group{margin-top:5px;border-top:1px solid rgba(148,163,184,.10)}
.sidebar-footer{border-top:1px solid rgba(148,163,184,.12);padding:15px 8px 0}.sidebar-user{display:flex;gap:10px;align-items:center}.user-avatar,.account-avatar{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#1e2e50;color:#bcecff;font-weight:900;border:1px solid #334463}.sidebar-user b{display:block;font-size:12px}.sidebar-user span{display:block;color:#7e8da7;font-size:10px;margin-top:2px}
.app-main{margin-left:244px;min-width:0;width:calc(100% - 244px)}
.app-topbar{height:78px;position:sticky;top:0;z-index:20;background:rgba(13,20,37,.92);backdrop-filter:blur(18px);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:18px;padding:13px 28px}.topbar-left{display:flex;align-items:center;gap:12px;min-width:175px}.page-kicker{font-size:9px;letter-spacing:.13em;font-weight:850;color:#74859f}.topbar-left h2{margin:2px 0 0;font-size:20px}.topbar-right{display:flex;align-items:center;gap:10px;min-width:0}.mobile-menu{display:none}.global-search-wrap{position:relative;width:min(390px,31vw)}.global-search-wrap input{width:100%;height:42px;padding:9px 13px 9px 38px;background:#111a2e;border:1px solid #2a3752;color:#eef3fb;border-radius:12px;outline:none}.global-search-wrap input:focus{border-color:#4776aa;box-shadow:0 0 0 3px rgba(125,211,252,.06)}.search-icon{position:absolute;left:13px;top:10px;color:#7889a5;font-size:18px}.search-results{position:absolute;top:49px;left:0;right:0;background:#111a2e;border:1px solid #33405d;border-radius:13px;box-shadow:0 24px 70px rgba(0,0,0,.45);overflow:hidden;z-index:80;max-height:450px;overflow-y:auto}.search-results button{width:100%;border:0;border-radius:0;background:transparent;text-align:left;display:grid;grid-template-columns:78px 1fr;gap:2px 10px;padding:11px 13px;border-bottom:1px solid #202c43}.search-results button:hover{background:#18243e}.search-results b{font-size:12px}.search-results small{grid-column:2;color:#8fa0bd;font-size:10px}.search-type{font-size:9px;color:#7dd3fc;text-transform:uppercase;letter-spacing:.08em;font-weight:800}.search-empty{padding:18px;color:#8fa0bd;text-align:center;font-size:12px}
.health-button{height:42px;display:flex;align-items:center;gap:8px;white-space:nowrap;background:#111a2e}.health-dot{width:8px;height:8px;border-radius:50%;background:#67d391;box-shadow:0 0 0 4px rgba(103,211,145,.08)}.health-dot.warning{background:#f8c66b;box-shadow:0 0 0 4px rgba(248,198,107,.08)}
.account-wrap{position:relative}.account-button{height:42px;display:flex;align-items:center;gap:8px;padding:5px 9px;background:#111a2e;min-width:0}.account-text{display:grid;text-align:left;line-height:1.1}.account-text b{font-size:11px;white-space:nowrap}.account-text small{font-size:9px;color:#8493ac;margin-top:3px}.account-menu{position:absolute;top:49px;right:0;width:220px;background:#111a2e;border:1px solid #33405d;border-radius:13px;padding:8px;box-shadow:0 22px 65px rgba(0,0,0,.45);z-index:70}.account-menu-head{padding:9px 9px 12px;border-bottom:1px solid #283550;margin-bottom:5px}.account-menu-head b{display:block;font-size:13px}.account-menu-head span{display:block;color:#8493ac;font-size:10px;margin-top:4px}.account-menu button{width:100%;border:0;background:transparent;text-align:left;padding:9px 10px}.account-menu button:hover{background:#192541}
.content-main{padding:24px 28px 45px;max-width:1720px;margin:0 auto}.app-view.hidden{display:none!important}.view-header{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:18px}.view-header h2{font-size:25px;margin:3px 0 0}.view-header p{color:var(--muted);font-size:12px;margin:5px 0 0}.view-search{min-width:260px;background:var(--panel2);border:1px solid var(--line);color:var(--text);padding:10px 12px;border-radius:11px}
.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.65fr);gap:18px}.dashboard-action-panel{margin-bottom:0}.compact-queue{grid-template-columns:repeat(2,minmax(0,1fr))}.insight-panel{background:var(--panel);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:18px}.insight-panel h2{font-size:19px;margin:4px 0 16px}.snapshot-list{display:grid;gap:8px}.snapshot-row{display:grid;grid-template-columns:1fr auto 18px;gap:8px;align-items:center;text-align:left;background:#111a2e;padding:13px;border-color:#26334d}.snapshot-row span{font-size:12px;color:#bec9dc}.snapshot-row b{font-size:18px}.snapshot-row i{font-style:normal;color:#7185a5}.snapshot-row:hover{background:#18243e}
.subtle-button{background:transparent;border-color:transparent;color:#8eb4d0;padding:7px 8px}.subtle-button:hover{background:#172137}
.summary-strip{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:18px}.summary-card{background:linear-gradient(180deg,var(--panel2),var(--panel));border:1px solid var(--line);border-radius:15px;padding:16px}.summary-card span{color:var(--muted);font-size:11px}.summary-card b{display:block;font-size:26px;margin-top:7px}.two-col-page{display:grid;grid-template-columns:1fr 1fr;gap:18px}.page-card{background:var(--panel);border:1px solid var(--line);border-radius:18px;padding:17px;box-shadow:var(--shadow)}.page-card-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:13px}.page-card-head h3{margin:0}.stack-list{display:grid;gap:9px}.list-row{width:100%;display:flex;justify-content:space-between;gap:12px;align-items:center;text-align:left;background:#111a2e;border-color:#26334d;padding:12px}.list-row b{font-size:13px}.list-row span{display:block;color:#8fa0bd;font-size:10px;margin-top:4px}.row-right{text-align:right}.row-right strong{display:block}.row-right small{color:#7e8da7;font-size:9px}.mini-task{border:1px solid #2b3854;border-radius:12px;padding:12px;background:#111a2e}.mini-task.high{border-color:#5b3a18}.mini-task.urgent{border-color:#7f1d1d}.mini-task.is-overdue{box-shadow:inset 0 0 0 1px rgba(253,164,175,.2)}.mini-task-head,.mini-task-foot{display:flex;justify-content:space-between;gap:10px;align-items:center}.mini-task-head span{font-size:9px;color:var(--warn);font-weight:850}.mini-task p{font-size:11px;color:#bac6d8;line-height:1.45}.mini-task-foot small{color:#7e8da7;font-size:9px}.mini-task-foot button{padding:6px 8px;font-size:10px}
.filter-bar{display:grid;grid-template-columns:minmax(220px,1.4fr) repeat(3,minmax(145px,.6fr)) auto;gap:9px;margin-bottom:13px}.filter-bar input,.filter-bar select{background:#111a2e;color:#eef3fb;border:1px solid #2b3854;border-radius:11px;padding:10px 11px}.filter-bar button{white-space:nowrap}.workspace{min-height:680px}.lead-list-panel{border-radius:16px}.detail-panel{border-radius:16px}.mini-empty{min-height:180px}
.segmented{display:inline-flex;background:#10182a;border:1px solid #283650;padding:4px;border-radius:12px;margin-bottom:16px}.segmented button{border:0;background:transparent;padding:8px 12px;color:#8fa0bd}.segmented button.active{background:#1d2a48;color:#fff}.task-page-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.task-page-card{cursor:default}.wide-empty{grid-column:1/-1}.soft-empty{color:#8190aa;border:1px dashed #2a3751;border-radius:13px;padding:24px;text-align:center;font-size:12px}
.directory-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.directory-card{display:grid;grid-template-columns:44px 1fr auto;gap:13px;align-items:center;background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:15px;box-shadow:var(--shadow)}.directory-icon{width:43px;height:43px;display:grid;place-items:center;border-radius:12px;background:#1b2a48;color:#8fddff;font-size:18px}.contact-icon{background:#25213e;color:#c4b5fd}.directory-main{min-width:0}.directory-main h3{margin:0;font-size:14px}.directory-main p{margin:4px 0 0;color:#9cabc2;font-size:11px}.directory-main small{display:block;color:#7587a4;font-size:9px;margin-top:4px}.directory-stats{display:flex;gap:15px;margin-top:11px;color:#8190aa;font-size:9px}.directory-stats b{color:#edf3ff;font-size:12px}.directory-card>button{font-size:10px;white-space:nowrap}
.conversation-directory{display:grid;gap:9px}.conversation-directory-row{width:100%;display:grid;grid-template-columns:42px 1fr auto;gap:13px;align-items:center;text-align:left;background:var(--panel);border:1px solid var(--line);border-radius:15px;padding:13px 15px}.conversation-directory-row:hover{background:#17223a}.conversation-avatar{width:40px;height:40px;border-radius:12px;background:#21355b;color:#9ee3ff;display:grid;place-items:center;font-weight:900}.conversation-summary{min-width:0}.conversation-summary>div{display:flex;gap:8px;align-items:baseline}.conversation-summary>div b{font-size:13px}.conversation-summary>div span{color:#8292aa;font-size:10px}.conversation-summary>strong{display:block;font-size:11px;margin-top:6px}.conversation-summary p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#9ba9bd;font-size:10px;margin:4px 0}.conversation-summary small{color:#6f8099;font-size:9px}.conversation-side{display:grid;gap:9px;justify-items:end}.direction-pill{font-size:9px;border-radius:999px;padding:5px 8px;background:#1a293f;color:#9daac0}.direction-pill.inbound{background:#18305b;color:#a7d3ff}.direction-pill.outbound{background:#1c2f27;color:#9be4b4}
.health-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:18px 0}.health-card{background:#11192d;border:1px solid #2d3a57;border-radius:13px;padding:14px}.health-card span{display:block;color:#8190aa;font-size:10px;text-transform:uppercase;letter-spacing:.08em}.health-card b{display:block;font-size:14px;margin-top:8px}.health-card small{display:block;color:#7f8ea7;font-size:9px;margin-top:6px;line-height:1.45}
@media(max-width:1280px){.sidebar{width:214px}.app-main{margin-left:214px;width:calc(100% - 214px)}.global-search-wrap{width:270px}.dashboard-grid{grid-template-columns:1fr}.task-page-grid{grid-template-columns:1fr 1fr}.directory-grid{grid-template-columns:1fr}.filter-bar{grid-template-columns:1fr 1fr 1fr}.filter-bar input{grid-column:1/-1}.filter-bar button{grid-column:3}}
@media(max-width:940px){.sidebar{transform:translateX(-100%);width:240px;box-shadow:20px 0 60px rgba(0,0,0,.4)}body.sidebar-open .sidebar{transform:translateX(0)}.app-main{margin-left:0;width:100%}.mobile-menu{display:block}.app-topbar{padding:12px 16px}.global-search-wrap{width:min(360px,42vw)}.health-button span:last-child{display:none}.account-text{display:none}.content-main{padding:18px}.summary-strip{grid-template-columns:1fr 1fr}.two-col-page{grid-template-columns:1fr}.task-page-grid{grid-template-columns:1fr}.compact-queue{grid-template-columns:1fr}.health-grid{grid-template-columns:1fr}}
@media(max-width:650px){.app-topbar{height:auto;min-height:70px;align-items:flex-start}.topbar-left{min-width:0}.topbar-left h2{font-size:17px}.topbar-right{gap:6px}.global-search-wrap{position:absolute;left:16px;right:16px;top:72px;width:auto;display:none}.app-topbar.search-open{padding-bottom:60px}.app-topbar.search-open .global-search-wrap{display:block}.health-button{padding:9px}.content-main{padding:14px}.metrics{grid-template-columns:1fr 1fr}.summary-strip{grid-template-columns:1fr 1fr}.filter-bar{grid-template-columns:1fr}.filter-bar input,.filter-bar button{grid-column:auto}.directory-card{grid-template-columns:38px 1fr}.directory-card>button{grid-column:1/-1}.conversation-directory-row{grid-template-columns:36px 1fr}.conversation-side{grid-column:2;justify-items:start;grid-auto-flow:column;justify-content:start}.view-header{align-items:flex-start;flex-direction:column}.view-search{width:100%;min-width:0}}

/* V21.1 layout hotfix — prevent text clipping/overflow in cards and dialogs */
.settings-dialog{
  width:min(900px,94vw);
  padding:22px;
  overflow:visible;
}
.settings-dialog .dialog-head{
  gap:16px;
  min-width:0;
}
.settings-dialog .dialog-head>div{
  min-width:0;
}
.settings-dialog .eyebrow,
.settings-dialog .settings-intro{
  white-space:normal;
  overflow-wrap:anywhere;
  word-break:normal;
}
.settings-dialog .dialog-actions{
  flex-wrap:wrap;
}
.health-grid{
  grid-template-columns:repeat(4,minmax(0,1fr));
  align-items:stretch;
}
.health-card{
  min-width:0;
  overflow:visible;
}
.health-card span,
.health-card b,
.health-card small{
  max-width:100%;
  white-space:normal;
  overflow-wrap:anywhere;
  word-break:break-word;
}
.health-card b{
  line-height:1.35;
}
.health-card small{
  font-size:10px;
  line-height:1.5;
}

/* General card/grid text safety for narrower windows and long CRM values */
.metric,.summary-card,.page-card,.directory-card,.conversation-directory-row,
.task-card,.crm-card,.context-box,.ai-box,.waiting-card,.inline-task,
.timeline-content,.list-row,.mini-task{
  min-width:0;
}
.directory-main h3,.directory-main p,.directory-main small,
.crm-card,.context-box,.ai-box,.timeline-content,.task-card p,
.list-row b,.list-row span,.mini-task p{
  overflow-wrap:anywhere;
  word-break:break-word;
}

@media(max-width:1200px){
  .settings-dialog{width:min(820px,94vw)}
  .health-grid{grid-template-columns:1fr 1fr}
}
@media(max-width:700px){
  .settings-dialog{padding:16px}
  .health-grid{grid-template-columns:1fr}
  .settings-dialog .dialog-actions{justify-content:stretch}
  .settings-dialog .dialog-actions button{flex:1 1 180px}
}